Ariste Health Website Privacy Policy

Ariste Health Website Privacy Policy

Effective Date: July 2026

At Ariste Health (Pty) Ltd ("Ariste Health", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, interact with us, attend our events, register for webinars, enquire about our products and services, or otherwise engage with Ariste Health.

​

This Privacy Policy should be read together with our PAIA Manual and POPIA Compliance Framework.

​

Who We Are

Ariste Health (Pty) Ltd is a distributor of medical devices and healthcare solutions operating in South Africa.

​

Contact Details

​

Ariste Health (Pty) Ltd
C8 Northlands Deco Park
2 New Market Road
Northriding, 2169
South Africa

Tel: +27 11 463 4723
Email: info@aristehealth.com
Website: www.aristehealth.com

​

Information We Collect

We collect personal information in a variety of ways depending on how you interact with Ariste Health and our website.

​

Information You Provide Directly

We may collect personal information when you:

​

• Contact us through our website

• Submit a product or service enquiry

• Request product information, quotations, or brochures

• Register for a webinar, training session, conference, or event

• Subscribe to newsletters or marketing communications

• Download product literature, IFUs, or educational materials

• Complete surveys, forms, or questionnaires

• Apply for employment opportunities

• Contact our customer support or technical teams

​

The information collected may include:

​

• Full name

• Email address

• Telephone number

• Mobile number

• Company name

• Healthcare facility or institution name

• Job title or profession

• Professional registration details where applicable

• Physical address

• Province, city, or country

• Any information voluntarily included in your correspondence or enquiry

​

​

Information Collected Automatically

When you visit our website, certain information may be collected automatically to help us understand how our website is used and to improve its performance.

​

This information may include:

• IP address

• Device type

• Browser type and version

• Operating system

• Date and time of access

• Referring website

• Pages visited

• Time spent on pages

• Website navigation behaviour

• Geographic location data derived from your IP address

• Session and usage information

​

The information collected is used for website administration, security, analytics, and performance monitoring.

​

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, enhance user experience, and better understand how visitors use our website.

​

Cookies may be used to:

​

• Enable website functionality

• Remember user preferences

• Improve website performance

• Measure website traffic

• Analyse visitor behaviour

• Identify popular content and resources

• Support website security

• Improve marketing and educational campaigns

​

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

​

Analytics and Website Performance

Ariste Health may use website analytics tools and similar technologies to understand how visitors interact with our website.

​

These tools may collect information regarding:

• Website traffic patterns

• Visitor engagement

• Popular pages and resources

• Device and browser usage

• Website performance metrics

• User interactions with website content

​

The information collected assists us in improving our website, educational content, services, and overall user experience.

​

Webinars, Events, and Educational Activities

​

When you register for a webinar, training session, educational event, conference, or other activity hosted or sponsored by Ariste Health, we may collect:

• Name and surname

• Contact details

• Organisation or healthcare facility

• Professional information

• Event attendance details

• Questions submitted during events

​

This information is used to:

​

• Manage registrations

• Provide event access

• Distribute educational materials

• Communicate event information and updates

• Issue attendance certificates where applicable

• Improve future educational activities

​

Social Media

Ariste Health maintains a presence on various social media platforms, including LinkedIn and other professional networks.

​

If you interact with us through social media, we may receive information that you make available through those platforms in accordance with their privacy settings and policies.

​

We encourage users to review the privacy policies of the relevant social media platforms before engaging with our content.

​

How We Use Personal Information

We may use personal information for the following purposes:

​

• Responding to enquiries and requests

• Providing product information and support

• Managing customer and supplier relationships

• Facilitating educational programs, webinars, and events

• Delivering requested materials and resources

• Conducting business operations

• Improving our website and digital services

• Sending marketing and educational communications

• Complying with legal, regulatory, and contractual obligations

• Managing adverse event reporting, complaints, and product-related incidents

• Protecting the security and integrity of our systems

​

Special Personal Information

In limited circumstances, Ariste Health may collect or process health-related information when it is necessary to:

• Provide patient support services

• Respond to product-related enquiries

• Investigate adverse events or complaints

• Support implanted medical device therapies

• Meet legal or regulatory obligations

• Ensure patient safety

​

Such information will only be processed where permitted by applicable law and with appropriate safeguards.

​

Marketing Communications

If you subscribe to our mailing lists, download resources, register for an event, submit an enquiry, or otherwise engage with Ariste Health, we may contact you regarding:

​

• Product information

• Clinical updates

• Educational resources

• Training opportunities

• Webinars and events

• Company news

• Marketing communications

​

Where required by law, we will obtain your consent before sending marketing communications.

​

You may withdraw your consent or unsubscribe at any time by:

​

• Clicking the unsubscribe link in our communications; or

• Contacting us directly at marketing@aristehealth.com

​

Withdrawal of marketing consent will not affect communications required to provide products, services, regulatory notices, or transactional information.

​

How We Share Information

We do not sell personal information.

​

We may share personal information with trusted third parties where necessary to:

​

• Host and maintain our website

• Provide webinar and virtual event platforms

• Distribute electronic communications

• Provide customer relationship management services

• Support IT infrastructure and cybersecurity

• Facilitate product support

• Process business transactions

• Comply with legal and regulatory obligations

​

We may also share information with:

​

Service Providers

​

Third-party companies providing:

​

• Website hosting

• Cloud storage

• IT support

• Marketing services

• Event management services

• Webinar platforms

• Customer relationship management systems

​

Business Partners and Manufacturers

​

Medical device manufacturers whose products we distribute where necessary to:

​

• Provide technical support

• Investigate complaints

• Manage warranties

• Fulfil contractual obligations

• Support regulatory reporting requirements

​

Regulatory Authorities

​

Government agencies, regulators, law enforcement authorities, or healthcare bodies where required by law.

Professional Advisors

Auditors, legal advisors, consultants, and professional service providers assisting Ariste Health.

All third parties acting on our behalf are required to implement appropriate safeguards to protect personal information.

​

International Transfers

Certain service providers, cloud platforms, and technology systems used by Ariste Health may store or process information outside South Africa.

​

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that such transfers comply with applicable privacy legislation, including POPIA.

​

How We Protect Personal Information

Ariste Health implements appropriate technical and organisational measures designed to protect personal information against:

​

• Unauthorized access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

​

Security measures may include:

​

• Password-protected systems

• Access controls

• Secure networks

• Data encryption where appropriate

• Employee confidentiality obligations

• Security monitoring and incident management processes

​

How Long We Keep Information

We retain personal information only for as long as necessary to:

​

• Fulfil the purpose for which it was collected

• Provide products and services

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce agreements

​

When information is no longer required, it is securely deleted, destroyed, or anonymised in accordance with our records retention procedures and legal obligations.

​

Your Privacy Rights

Subject to applicable law, you may have the right to:

​

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Object to processing

• Withdraw consent

• Restrict certain processing activities

• Request information regarding how your personal information is processed

• Lodge a complaint with the Information Regulator

​

To exercise these rights, please contact us using the details below.

​

Children's Information

Our website is not intended for children under the age of 18.

​

We do not knowingly collect personal information directly from children through our website without appropriate legal authority or consent.

​

Third-Party Websites

Our website may contain links to external websites operated by third parties.

Ariste Health is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

​

Information Officer

Questions regarding this Privacy Policy or requests relating to personal information may be directed to:

Information Officer
Ariste Health (Pty) Ltd
Email: info@aristehealth.com
Tel: +27 11 463 4723

​

Complaints

If you believe that Ariste Health has processed your personal information unlawfully, you may lodge a complaint with:

​

The Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001

​

Website: www.inforegulator.org.za

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

Any updates will be published on this page together with the revised effective date.

By continuing to use our website after changes are published, you acknowledge and accept the updated Privacy Policy.

 

​